SERVICE FAQ - FREQUENTLY ASK QUESTIONS ABOUT REPAIRS

1) My lawn equipment has a problem (won't start, runs rough, hunts and surges, won't stay running, won't idle, etc...). How do you charge for repairs?
- We charge a $40 minimum for us to look at the equipment, but that goes toward the repair if you repair it. What we normally do is put if it's less than a certain repair limit amount (ie: $100) then we'll go ahead and repair it. If it's more than the repair limit, we'll call you with the cost of repair before we repair it.
- If you choose not to repair it after we have given you the estimate, then the charge is the $40 minimum.
- If you choose to purchase a replacement piece of equipment from us, we do credit $20 of the $40 minimum toward the purchase of another equipment.
- The for the common repairs, we have a flat rate amount for the repairs. For uncommon repairs, we charge by our hourly rate.

2) If my equipment has the following symptoms (won't start, won't stay running - runs for a few seconds then dies, runs rough, hunts and surges, won't rev up to full power, won't idle), how much would it cost for repairs?
- By far the most common repairs is related to the carburetor in the fuel system. These symptoms are indicative of a problem relating to the fuel system. This is mostly due to using fuel that is more than 30 days old without proper fuel stabilizer treatment. For walk mowers and hand held equipment, the average costs for carburetor repairs are around $80-$130. For bigger engines (ie: riding mowers), then cost can be higher.

3) How long do repairs take or what is the turnaround time for a repair?
- The turnaround time for repairs vary depending on the season. For most of the year, we should be able to get your equipment back in less than 7 business days unless we have to order parts. If we have to order parts, it may take longer. For the current turn-around-time, please call our store and ask.

4) How do I prevent the fuel related repairs that are so common?

- Fuel related repairs can be minimized by
   a) Buying only enough fuel to last you about 1 month
      - If the gasoline is more than 1 month old, the EPA recommends that you put that gasoline in your car because your car can adjust for it. Then go get fresh gas.
   b) Put fuel stabilizers in your gasoline as soon as you get it from the gas station. We sell fuel stabilizers at our store.
   c) Following proper fuel storage procedures for winter storage.

5) If my equipment won't start, will a tune-up solve the problem?
- Tune-up is the regular maintenance recommended by the manufacturers. 9/10 times, the equipment not running properly is related to some other repair issue.

6) My lawn equipment ran on low oil and now the engine has been seized, is it worth repairing?
- Once an engine is ran on low oil, the cylinder and the piston rings are damaged. Whether it can be repaired economically depends on how much damage has been done to the engine and how much the replacement equipment is.
- If we can free up the engine and get it running again, that would be the least amount of repair. However, we cannot say how long the engine will last. It could last 1 day or it could last a few years. The length of time it lasts with this repair depends on the amount of damage done to the engine.
- If the engine is too heavily damaged, then a new engine or short block would be needed. If the equipment costs less than $500, this option would not be economical.

7) If I put straight gas into my equipment that requires gas mix, is that worth repairing?
- The answer would be the same as the above situation of running lawn equipment on low oil.

8) Do you service pressure washers?
- We do repair the engine on pressure washers.
- If your engine is running fine but water is not coming out properly, then most like it is a pump issue. We can replace the pumps, but we do not repair the pumps. If the replacement pressure washer is less than $500, then it would not be worth it to replace the pump on the pressure washer.