WARRANTY FAQ - FREQUENTLY ASK QUESTIONS ABOUT MANUFACTURER'S WARRANTY REPAIRS
1) What brands do you do warranty for?
- We are a servicing warranty dealer for Honda, Echo, Toro, Briggs and Stratton, and Kawasaki. If it's some other brand, we can repair it, but we won't be able to file the warranty for you.
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2) What do I need to get my equipment repaired under warranty?
- In order for us to repair any equipment under warranty. Please bring the proof of purchase (receipt or credit card statement) in along with your equipment. If you bought the equipment from us, we will have the receipt on file.
3) If my equipment has a problem (ie: won't start), will that be covered by warranty? Will it cost me anything?
- Warranty basically covers manufacture's defects. We will have to look into it before we can determine if the manufacturer will cover the repair or not.
- If it is covered by warranty, we'll go ahead and repair it. Then we'll file the warranty with the manufacturer and call you to pickup when it is finished.
- If it's not covered by warranty, we'll call you with the cost of repair before we repair it. At that point if you choose not to repair it, we do charge a minimum estimate charge for our time.
4) What would NOT be considered a manufacturer's defect and would NOT be covered by warranty?
- Issues relating to improper maintenance.
- Issues relating to using non-OEM parts.
- Damage due to abuse or neglect. (ie: bending the crankshaft when you hit a stump).
- User of improper lubricants or insufficient lubrication (ie: running the engine on low oil)
- Normal wear items. (ie: worn rear wheels)
- If old gas (more than 30 days without proper treatment) damages the carburetor
- Carburetor adjustments are not covered by warranty (Echo warranties carburetor adjustments for the first 30 days).
- For a more detailed list of things that are covered and not covered by warranty, please refer to the warranty section of your user's manual.
5) What would be a manufacturer's defect and would be covered by warranty?
- If the ignition coil broke
- If a cable broke from normal use on a lawn mower
- If the transmission broke from normal use
- For a more detailed list of things that are covered and not covered by warranty, please refer to the warranty section of your user's manual.
- Repairs covered by warranty will be repaired at no cost to you.
6) How long is the warranty on my equipment?
- The warranty varies depending on the brand, the type of unit, and the use (commercial or residential).
- Please refer to your user's manual for the length of warranty. Most manuals can be downloaded from the manufacturer's website.
7) What are the most common non-warranty repairs?
a) Bad or contaminated gasoline.
- Modern gasoline contains alcohol and it does not last very long. Gasoline should be used up within 30 days of purchase or stored with stabilizer up to 12 months.
- Old gas (more than 30 days old) make it hard to start. It also absorbs moisture from the air corroding metal parts as well as damaging the carburetor.
- For tips how to avoid fuel related problems, click here.
b) Overfilling oil in the engine or the equipment was tipped over incorrectly.
- This can cause oil to flow into the cylinder, soaking the air filter, and blowing white smoke when the engine is ran.
- Enough oil flowing in the engine will cause the engine to lock up when pulling on the rope.
c) Lack of maintenance
- This shortens the life of the equipment and can cause permanent damage to it.
- A dirty air filter will cause the engine to run rich (too much fuel) causing the spark plug to foul up quickly. It will also cause carbon build-up causing the valves to get stuck, dirty the oil, and destroying the engine.
d) Insufficient lubrication
- Low oil, no oil, or old dirty oil can damage the engine leading to expensive repair of having to replace the engine.
- A common scene we normally see in the summer is that the customer bought the unit from a big box store. When they assembled it, they put an insufficient amount of oil in the engine. After the engine runs for a few minutes, it locks up damaging the engine.